Author name: Wami Nhlabathi

Applicable To: All customers using Hungry Lion Eswatini online ordering platforms, websites, mobile applications, WhatsApp ordering systems, QR-code ordering systems, delivery services, electronic vouchers, loyalty systems, and digital customer service channels. These Terms and Conditions govern the use of Hungry Lion Eswatini online ordering services and constitute a legally binding agreement between Hungry Lion Eswatini and the customer using the services. Customers are encouraged to read these Terms carefully before placing any order or using any Hungry Lion digital services.

1. DEFINITIONS

For purposes of these Terms and Conditions:

• “Voucher” means any electronic coupon, discount code, loyalty reward, QR-code promotion, or promotional benefit issued by Hungry Lion.
• “Company”, “Hungry Lion”, “we”, “us”, or “our” means Hungry Lion Eswatini, its affiliates, franchisees, authorised operators, employees, agents, contractors, and delivery partners.
• “Customer”, “you”, or “your” means any person accessing or using Hungry Lion online ordering services.
• “Online Services” means websites, mobile applications, WhatsApp ordering systems, QR-code ordering systems, loyalty systems, digital voucher platforms, and all related online ordering services.
• “Order” means any request submitted for the purchase of products or services through online platforms.
• “Products” means meals, beverages, desserts, promotional products, vouchers, and any goods or services made available by Hungry Lion.
• “Delivery Partner” means any authorised logistics provider or rider engaged in delivering orders.

2. ACCEPTANCE OF TERMS

By accessing or using Hungry Lion Eswatini online ordering services, customers acknowledge and agree that they have:

• Read;
• Understood; and
• Accepted

These Terms and Conditions and all related policies, including:

• Privacy Policy;
• Refund & Returns Policy;
• Delivery Policy;
• Electronic Voucher Terms;
• Promotional Terms and Conditions.

If customers do not agree to these Terms, they must not use Hungry Lion online ordering services.

3. ELIGIBILITY TO USE SERVICES

3.1 Minimum Age

Customers using Hungry Lion online ordering services must:

• Be at least 18 years old; or
• Have permission from a parent or legal guardian.

3.2 Account Responsibility

Customers are responsible for:

• Maintaining confidentiality of usernames and passwords;
• Securing their devices;
• Ensuring all account information remains accurate.

Customers accept responsibility for all activities conducted through their accounts.

4. ONLINE ORDERING SERVICES

4.1 Service Availability

Online ordering services are subject to:

• Branch participation;
• Operational hours;
• Delivery coverage;
• Product availability;
• Technical system availability.

Hungry Lion Eswatini reserves the right to:

• Suspend services;
• Restrict access;
• Modify features;
• Limit product availability at any time without prior notice.

4.2 Ordering Channels

Orders may be placed through:

• Official Hungry Lion websites;
• Mobile applications;
• QR-code ordering systems;
• WhatsApp ordering systems;
• Approved third-party ordering platforms;
• Integrated delivery systems.

Official Website: Hungry Lion Official Website

5. ORDER ACCEPTANCE

5.1 Order Confirmation

Submission of an order does not guarantee acceptance.

Orders become confirmed only once:

• Payment authorisation is completed;
• Product availability is verified;
• Operational acceptance occurs.

Hungry Lion Eswatini reserves the right to reject or cancel orders due to:

• Product shortages;
• Delivery limitations;
• Technical issues;
• Pricing errors;
• Fraud prevention concerns.

5.2 Pricing

All prices displayed:

• Are subject to change without notice;
• May vary by branch or delivery zone;
• Include applicable taxes unless otherwise stated.

Promotional pricing may:

• Require qualifying purchases;
• Be time-limited;
• Exclude certain locations.

6. PAYMENTS

6.1 Accepted Payment Methods

Available payment methods may include:

• Debit cards;
• Credit cards;
• Mobile money services;
• Electronic funds transfer (EFT);
• Cash on delivery where available;
• Digital wallets.

Available methods may vary by platform or branch.

6.2 Payment Security

Hungry Lion Eswatini uses reasonable security measures to protect electronic transactions, including:

• Secure payment gateways;
• Encryption technologies;
• Fraud detection systems.

Customers must:

• Report suspicious activity immediately;
• Never share passwords or PINs;
• Use secure devices and internet connections.

7. DELIVERY SERVICES

7.1 Delivery Availability

Delivery services are limited to approved service areas and operational periods.

Delivery times are estimates only and may vary due to:

• Traffic;
• Weather;
• Driver availability;
• Demand volumes;
• Road conditions.

7.2 Failed Deliveries

Hungry Lion Eswatini may cancel deliveries where:

• Incorrect addresses are provided;
• Customers cannot be contacted;
• Delivery locations are unsafe;
• Excessive delays occur due to customer fault.

Additional delivery fees or cancellation charges may apply.

8. COLLECTION ORDERS

Customers selecting collection orders must:

• Arrive within the allocated collection timeframe;
• Provide order confirmation details;
• Follow branch collection procedures.

Uncollected food orders may be discarded for food safety reasons.

9. ORDER MODIFICATIONS & CANCELLATIONS

9.1 Order Changes

Orders may only be modified before:

• Food preparation begins;
• Driver dispatch occurs.

Once preparation starts, modifications may not be possible.

9.2 Order Cancellations

Orders may only be cancelled subject to operational approval.

Where food preparation has already begun:

• Cancellation charges may apply;
• Refunds may be reduced.

10. REFUNDS & RETURNS

Refunds and replacements are governed by the Hungry Lion Eswatini Refund & Returns Policy.

Refunds may be considered for:

• Incorrect orders;
• Failed deliveries;
• Poor food quality;
• Duplicate payments;
• Operational cancellations.

Prepared food products generally cannot be physically returned due to food safety regulations.

11. FOOD SAFETY

Hungry Lion Eswatini is committed to:

• Hygienic food preparation;
• Safe packaging procedures;
• Food safety compliance.

Customers should:

• Refrigerate perishable products where necessary;
• Inspect meals immediately upon receipt;
• Consume food promptly.

12. ELECTRONIC VOUCHERS & PROMOTIONS

12.1 Voucher Usage

Electronic vouchers:

• May only be redeemed by authorised users;
• Are subject to promotional rules;
• May contain expiry dates and restrictions.

12.2 Promotional Restrictions

Unless expressly stated:

• Promotions cannot be combined;
• Vouchers are non-transferable;
• Promotional products have no cash value.

Hungry Lion Eswatini reserves the right to:

• Disqualify fraudulent participants;
• Amend promotions;
• Withdraw promotions.

13. CUSTOMER CONDUCT

Customers may not:

• Use services unlawfully;
• Interfere with system operations;
• Attempt fraud or abuse;
• Harass staff or delivery personnel;
• Submit false information.

Hungry Lion Eswatini reserves the right to:

• Suspend accounts;
• Refuse service;
• Report unlawful conduct to authorities.

14. INTELLECTUAL PROPERTY

All intellectual property associated with Hungry Lion online services, including:

• Logos;
• Branding;
• Designs;
• Menus;
• Software;
• Images;
• Content;
• Trademarks;

remain the exclusive property of Hungry Lion or its licensors.

Customers may not:

• Copy;
• Reproduce;
• Modify;
• Distribute;
• Reverse engineer;
• Exploit

any Hungry Lion intellectual property without written consent.

15. PRIVACY & DATA PROTECTION

Customer information may be collected and processed for:

• Order fulfilment;
• Payment processing;
• Delivery coordination;
• Customer support;
• Fraud prevention;
• Marketing (with consent).

Hungry Lion Eswatini undertakes to implement reasonable safeguards to protect personal information.

Customers may review the Privacy Policy for further details.

Legal Information:
Hungry Lion Legal Policies

16. COOKIES & DIGITAL TRACKING

Hungry Lion digital platforms may use:

• Cookies;
• Analytics tools;
• Session tracking technologies;
• Personalisation technologies.

Customers may disable cookies through browser settings, though certain services may become unavailable.

17. THIRD-PARTY SERVICES

Hungry Lion Eswatini may integrate with:

• Delivery providers;
• Payment gateways;
• Messaging platforms;
• Third-party ordering systems.

Hungry Lion is not responsible for:

• Third-party privacy practices;
• Third-party platform outages;
• External service failures.

18. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Hungry Lion Eswatini shall not be liable for:

• Indirect damages;
• Consequential losses;
• Loss of profits;
• Delivery delays;
• Network outages;
• Technical failures;
• Force majeure events.

Liability shall be limited to the value of the affected order or transaction.

19. FORCE MAJEURE

Hungry Lion Eswatini shall not be responsible for delays or failures caused by events beyond reasonable control, including:

• Security incidents;
• Natural disasters;
• Civil unrest;
• Government restrictions;
• Telecommunications failures;
• Power outages;
• Epidemics or pandemics.

20. ACCOUNT SUSPENSION & TERMINATION

Hungry Lion Eswatini reserves the right to:

• Suspend accounts;
• Restrict access;
• Terminate services

where customers:

• Misuse online systems;
• Breach these Terms;
• Engage in fraud;
• Abuse promotions;
• Threaten staff.

21. GOVERNING LAW

These Terms and Conditions shall be governed by and interpreted in accordance with:

• Applicable data protection laws;
• Applicable laws of the Kingdom of Eswatini;
• Consumer protection principles;
• Electronic communications regulations.

22. DISPUTE RESOLUTION

Customers are encouraged to first submit complaints through official customer support channels.

Hungry Lion Eswatini may investigate and resolve disputes internally before escalation to legal processes.

Customers agree to accept service of legal process at the addresses or contact details they provide.

23. POLICY AMENDMENTS

Hungry Lion Eswatini reserves the right to:

• Amend these Terms;
• Modify services;
• Update operational procedures;
• Introduce new conditions

at any time without prior notice.

Updated Terms become effective immediately upon publication on official digital platforms.

24. CUSTOMER SUPPORT & CONTACT INFORMATION

For online ordering support, complaints, or legal enquiries:

• Store Assistance: Contact the branch from which the order was placed
• Official Website: Hungry Lion Official Website
• Legal Policies: Hungry Lion Legal Policies
• Customer Support: Official Hungry Lion Eswatini customer service channels

25. ENTIRE AGREEMENT

These Terms and Conditions, together with all referenced policies and promotional rules, constitute the entire agreement between Hungry Lion Eswatini and the customer regarding the use of online ordering services.