Applicable To: All customers using Hungry Lion Eswatini websites, mobile applications, online ordering systems, QR-code ordering platforms, WhatsApp ordering channels, delivery services, loyalty systems, and digital customer support services. This Privacy Policy explains how Hungry Lion Eswatini collects, processes, stores, protects, shares, and manages personal information obtained through online ordering and related digital services. Hungry Lion Eswatini is committed to protecting customer privacy, maintaining confidentiality, and complying with applicable data protection laws, including principles aligned with the Protection of Personal Information (POPI) framework and internationally recognised privacy standards.
1. DEFINITIONS
For purposes of this Privacy Policy:
- “Third-Party Service Providers” means payment gateways, logistics providers, cloud hosting providers, analytics providers, marketing platforms, and other operational partners.
- “Company” means Hungry Lion Eswatini, its affiliates, franchisees, authorised operators, delivery partners, agents, and service providers.
- “Customer” means any person using Hungry Lion digital ordering or delivery services.
- “Personal Information” means information capable of identifying an individual directly or indirectly.
- “Processing” means collection, storage, use, transfer, disclosure, analysis, deletion, or handling of personal information.
- “Online Services” means websites, mobile applications, QR-code ordering systems, WhatsApp ordering systems, online payment systems, loyalty systems, and customer support channels.
2. ACCEPTANCE OF THIS POLICY
By accessing or using Hungry Lion Eswatini online ordering platforms, customers acknowledge that they have:
- Read;
- Understood; and
- Agreed
To this Privacy Policy and related digital terms and conditions.
3. INFORMATION WE COLLECT
Hungry Lion Eswatini may collect the following categories of information:
3.1 Personal Identification Information
Including:
- Full names;
- Mobile phone numbers;
- Email addresses;
- Delivery addresses;
- Customer account information;
- Loyalty profile information.
3.2 Transaction Information
Including:
- Order history;
- Payment references;
- Delivery records;
- Refund history;
- Voucher usage;
- Promotional redemptions.
3.3 Technical Information
Including:
- IP addresses;
- Browser type;
- Device information;
- Operating systems;
- Mobile device identifiers;
- App usage statistics;
- Website interaction data.
3.4 Location Information
Where enabled or permitted:
- GPS location;
- Delivery location data;
- Real-time driver tracking information.
3.5 Communication Information
Including:
- Feedback and survey responses;
- Customer support interactions;
- WhatsApp messages;
- Call recordings;
- Complaint submissions.
4. HOW WE COLLECT INFORMATION
Information may be collected through:
- Online order forms;
- Mobile applications;
- Website cookies and analytics tools;
- QR-code ordering systems;
- WhatsApp ordering systems;
- Customer service interactions;
- Delivery systems;
- Loyalty programmes;
- Payment gateways;
- Promotional campaigns.
Certain information may also be collected automatically through digital technologies and cookies.
5. PURPOSE OF INFORMATION PROCESSING
Hungry Lion Eswatini may process personal information for the following purposes:
5.1 Order Fulfilment
Including:
- Processing online orders;
- Preparing meals;
- Coordinating deliveries;
- Providing order updates.
5.2 Payment Processing
Including:
- Verifying transactions;
- Preventing fraud;
- Processing refunds;
- Managing billing systems.
5.3 Customer Support
Including:
- Responding to complaints;
- Handling refunds and replacements;
- Resolving delivery issues;
- Providing customer assistance.
5.4 Marketing & Promotions
Where consent is provided:
- Promotional SMS campaigns;
- WhatsApp promotions;
- Email marketing;
- Loyalty rewards;
- Personalised offers.
Customers may opt out of marketing communications at any time.
5.5 Operational Improvement
Including:
- Service analytics;
- System optimisation;
- Delivery performance monitoring;
- Customer experience improvements;
- Product and service development.
5.6 Security & Fraud Prevention
Including:
- Investigation of suspicious activities’
- Fraud detection;
- Cybersecurity monitoring;
- Account verification.
6. LEGAL BASIS FOR PROCESSING
Personal information may be processed based on:
- Customer consent;
- Contractual necessity;
- Legal obligations;
- Legitimate business interests;
- Fraud prevention requirements.
Hungry Lion Eswatini may decline certain services where necessary information is not provided.
7. COOKIES & TRACKING TECHNOLOGIES
Hungry Lion Eswatini websites and apps may use:
- Cookies;
- Tracking pixels;
- Analytics tools;
- Session management technologies.
These technologies help:
- Improve website functionality;
- Remember customer preferences;
- Analyse user behaviour;
- Personalise user experiences.
Customers may disable cookies through browser settings, though some functionality may become limited.
8. SHARING OF INFORMATION
Hungry Lion Eswatini may share information with authorised third parties including:
8.1 Delivery Partners
For:
- Delivery coordination;
- Route optimisation;
- Proof-of-delivery verification.
8.2 Payment Service Providers
For:
- Payment processing;
- Fraud prevention;
- Transaction verification.
8.3 Technology & Hosting Providers
For:
- Cloud hosting;
- System maintenance;
- Technical support;
- Data backup services.
8.4 Legal & Regulatory Authorities
Where required by:
- Applicable laws;
- Court orders;
- Government authorities;
- Regulatory investigations.
Hungry Lion Eswatini does not sell customer databases or personal information to unrelated third parties for commercial marketing purposes.
9. DATA SECURITY
Hungry Lion Eswatini implements reasonable technical and organisational safeguards to protect customer information from:
- Unauthorised access;
- Loss;
- Misuse;
- Disclosure;
- Alteration;
- Cybersecurity threats.
Security measures may include:
- Encryption technologies;
- Access controls;
- Secure payment gateways;
- Password protections;
- Secure server infrastructure.
Customers are responsible for:
- Reporting suspicious account activity immediately’
- Keeping passwords confidential;
- Protecting account credentials.
10. DATA RETENTION
Personal information may be retained:
- For operational purposes;
- To comply with legal obligations;
- For fraud prevention;
- For accounting and auditing requirements;
- For dispute resolution.
Information no longer required may be securely deleted, anonymised, or archived.
11. CUSTOMER RIGHTS
Subject to applicable laws, customers may have the right to:
- Access their personal information;
- Correct inaccurate information;
- Request deletion of information;
- Object to certain processing activities;
- Withdraw marketing consent;
- Request restriction of processing;
- Request information regarding how data is used.
Certain requests may be limited where legal obligations or operational requirements apply.
12. CHILDREN’S PRIVACY
Hungry Lion Eswatini online ordering services are not intended for children without parental or legal guardian supervision.
Where required by law:
- Persons under 18 years may require parental consent before using certain services.
13. INTERNATIONAL DATA TRANSFERS
Where operationally necessary, customer information may be processed or stored outside Eswatini through:
- Cloud infrastructure providers;
- International technology platforms;
- Cross-border support systems.
Hungry Lion Eswatini will take reasonable measures to ensure appropriate data protection safeguards are maintained.
14. THIRD-PARTY LINKS & SERVICES
Hungry Lion digital platforms may contain links to:
- Third-party delivery services;
- Payment providers;
- Promotional partners;
- Social media platforms.
Hungry Lion Eswatini is not responsible for the privacy practices of external platforms or websites.
15. WHATSAPP & DIGITAL COMMUNICATIONS
Customers using WhatsApp ordering services acknowledge that:
- Messages may pass through third-party communication infrastructure;
- Mobile network charges may apply;
- Certain metadata may be processed by platform providers.
Customers should avoid sending sensitive financial information through unsecured channels unless specifically authorised.
16. CCTV, CALL RECORDINGS & MONITORING
For operational quality, safety, fraud prevention, and training purposes:
- Certain support interactions may be monitored;
- Calls may be recorded;
- Deliveries may include proof-of-delivery photographs.
17. BREACH NOTIFICATION
Where required by law and operationally feasible, Hungry Lion Eswatini may notify affected customers if:
- Security risks may affect customer accounts;
- Unauthorised access to personal information occurs;
- A significant data breach is identified.
18. MARKETING COMMUNICATIONS
Customers may receive:
- Promotional emails;
- SMS campaigns;
- WhatsApp promotions;
- Loyalty programme updates;
- Discount offers.
Customers may unsubscribe or opt out of marketing communications at any time using:
- Customer support requests;
- Opt-out links;
- SMS stop commands.
19. CHANGES TO THIS POLICY
Hungry Lion Eswatini reserves the right to:
- Amend this Privacy Policy;
- Update operational practices;
- Modify data processing procedures;
- Introduce new technologies or services.
Updated policies become effective upon publication on official digital platforms.
20. CONTACT INFORMATION
For privacy-related enquiries, complaints, or requests:
- Data Protection Enquiries: Hungry Lion Information Compliance Office or authorised Eswatini operations office
- Official Website: Hungry Lion Official Website
- Legal Information: Hungry Lion Legal Policies
- Customer Support: Official Hungry Lion Eswatini customer service channels
21. GOVERNING LAW
This Privacy Policy shall be governed by and interpreted in accordance with:
- Applicable privacy and data protection regulations;
- Applicable laws of the Kingdom of Eswatini;
- Relevant electronic communications laws;
- Consumer protection principles.
22. POLICY ACKNOWLEDGEMENT
By using Hungry Lion Eswatini online ordering services, customers acknowledge and agree that:
- Certain information is necessary to provide online ordering and delivery services;
- Their information may be processed in accordance with this Privacy Policy;
- Digital communications may be used for operational purposes.
